Shipping & Returns
We aim to have all orders shipped within 24Hrs
SHIPPING WITHIN THE UK
We offer shipping via Royal Mail, or Hermes courier delivery takes between 1-3 business days.
The weight of your order will automatically be calculated when you checkout where you will then have the option to chose your shipping method.
SHIPPING TO Eu
We offer EU shipping via Royal Mail delivery takes between 3-5 business days.
Return & Exchange Policy
We understand that sometimes you or your pet may not be happy with items purchased.
Dog & Groom offer a 14 day period from date of purchase to refund or exchange non-perishable items provided they are in a new and unused condition with all the packaging still in tact.
You will need to provide original proof of purchase. Refunds will only be made to the card used to make the purchase.
Special orders or customised items are excluded from our refund and exchange policy.
This does not affect your statutory rights.
- Credit / Debit Cards
- Phone Payments